Health Coach – Rethinking Pain

Closing Date: 12pm Monday 11th November

Short Listing: Tuesday 12th November

Interviews: Thursday 14th November

Hours of work: 21-28 hours per week between Monday and Friday (open to a degree of negotiation, hours of work/flexible working)

Salary: £24,496-£26,845 pro rata (based on 35 hours per week + pension contribution)

Contract: Temporary to 31st March 2026

Based: Keighley Healthy Living, 13 Scott Street, Keighley, BD21 2JH

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Keighley Healthy Living is a charity based in the centre of Keighley dedicated to supporting the local community, to improve their health and wellbeing.

To apply, please send your application form to recruitment@khl.org.uk

Job Purpose:

To provide 1 to 1 support and encouragement to individuals who are referred, enabling them to build on their strengths, leading to improved and sustainable health and wellbeing. To signpost and socially prescribe a range of services and activities available in the local community. Where gaps exist, establish health-based activities including peer to peer support groups. To deliver established information and education programmes in communities and to the voluntary care sector.

Primary Duties & Areas of Responsibility
• To receive, triage and respond to referrals to Rethinking Pain.
• To provide one to one coaching, via phone call, email and face to face (at workshops) to individuals referred to the service.
• To undertake assessments with individuals.
• To use motivational and behavioural change techniques and coaching tools to support people to make changes that meet their needs and circumstances
• To support people to develop personal plans with achievable goals that lead to improved health, wellbeing, and persistent pain self-management.
• To plan and deliver one off taster and short-term group-based activities.
• To provide personalised one-to-one/group support to promote improved health and wellbeing (incl. physical activity, mental wellbeing and diet and lifestyle).
• To liaise with a range of services, internally and externally to identify appropriate support packages and referral routes.
• To work with the team to develop an effective signposting directory to enable people referred to be signposted to pain relevant support.
• To work as a part of a multi-disciplinary team to ensure individuals receive coordinated wraparound support to meet multiple needs.
• To identify community activities and services that enable appropriate signposting for individuals.
• To support development of resources for rethinking pain tool kit and utilise local and national materials to promote ongoing self-care methods.
• To adhere to the KHL’s policies and procedures including Safeguarding, Data Protection and confidentiality and equal rights policies in all aspects of the work.
• To carry out such other appropriate tasks, as required to meet the aims and objectives of the organisation and the rethinking pain programmes aims and objectives.

Monitoring and Evaluation
• To collect, collate and maintain data using a range of platforms including SystmOne, MS Teams and Upshot digital.
• Provide support to the Rethinking Pain programme lead and operations coordinator in the production of reports for monitoring and evaluation of services.

Personal Development
• Actively participate in our supervision with the Rethinking Pain Programme Lead and operations coordinator.
• Actively participate in team meetings and partner meetings as required.
• Undertake a range of mandatory and role specific training to enhance your continued personal development.

Special Working Conditions
• Travel around the Bradford District and Craven and when required to regional and national locations.
• Flexible, hybrid working opportunities with occasional working of early evenings and weekends.

Performance Management Responsibilities 
• Work within the project’s budget and KHL’s guidance when ordering services/purchasing goods.
• Understand and maintain specific quality standards and good practice generally.
• Follow KHL’s policies and procedures when carrying out your duties.
• Participate in individual performance review and respond to agreed objectives.
• Follow GDPR guidance when handling data/personal information.

Additional
• Promote the positive and professional ethos of KHL both internally and externally.
• Attend staff meetings, 1:1 meetings and other meetings at the request of the managers.
• Continually strive to improve service quality and bring added value to projects.
• Work as part of a team and develop positive relationships with colleagues.
• Generate and share ideas to develop and improve projects and administrative systems.
• Support and train volunteers and student placements.
• Carry out any additional duties as required or appropriate to the post and grade.
• Undertake relevant training to maintain and update your skills and knowledge within your job role and keep a record of training undertaken as
agreed with your line manager.

EQUAL OPPORTUNITIES:
Work within and implement the Equal Opportunities Policy and Procedures of KHL.

CONFIDENTIALITY:
Ensure that information relating to participants remains confidential in line with KHL’s Confidentiality Policy.

SAFEGUARDING:
Report any safeguarding issues to a KHL Manager as soon as is possible and in line with the KHL Safeguarding Adults Policy and the KHL Child Protection and Safeguarding Children’s Policy. KHL are committed to safeguarding and in line with this you will be asked to complete or provide a DBS check (Disclosure and Barring Service), formally called CRB in-line with the DBS regulation.

HEALTH & SAFETY:
Work within and implement the Health and Safety Policy and Procedures of KHL having regard to the duty of care to avoid injury to yourself and others. The post holder will take all reasonable steps to ensure the safety of volunteers and service users and will liaise with the Board of Trustees on issues affecting health and safety.

ENVIRONMENTAL RESPONSIBILITY:
All post holders are required to carry out their duties in line with the Environmental Policy of KHL

This is not a final and complete statement of the duties attached to this post which may need to be amended from time to time in accordance with the changing needs of the organisation. KHL expect all staff to have a can-do attitude/employ a hands-on approach in terms of the centre and its projects, which from time to time may mean stepping in to help wherever help is needed. You will be asked about your ability to do this at interview.